Skip to main content

Topdesk

Category: Direct connection

Service management tool. Direct connection.

Connection requirements​

No additional connection details needed in this setup.

Where to find these​

Topdesk connects through its REST API. You need a username and an application password; these are sent using Basic authentication.

  • Base URL: your Topdesk instance API has the form https://<organization>.topdesk.net/tas/api. Replace <organization> with your own Topdesk subdomain.
  • API account / operator: preferably create a dedicated API operator account with a permission group that has the "REST API" and "Use application passwords" permissions.
  • Application password: log in with that operator account, open the user menu in the top right, go to Application passwords and choose Add. The password is shown only once — save it immediately. You use the operator login name + this application password as the connection's username/password.

See the official documentation: Generating an application password and Authorizing access to TOPdesk API.

See also: Integration catalog · All data source requirements · Integrations — overview